VoIP Phone System - York

LMA Services Logo
  • Client:
    LMA Services LTD
  • Location:
    Pocklington, York

Project Description

Switch Networks, Telecoms, Broadband & VoIP Provider assisted LMA in Pocklington, York with a VoIP phone system for their business needs.

LMA are an independent family-owned manufacturer of aerosols and liquid products.

Their existing business telephone system was an outdated PBX system which used ISDN lines. They wanted to update their system to prepare for the upcoming ISDN switch off. We recommended our VoIP solution which offered flexibility and advanced features. The new 20 user system would improve call handling throughout departments within their busy production factory.

The business wanted to create more flexibility for home workers to access files remotely with a managed network solution.

Degraded network infrastructure would need to be replaced at the customer's request.

The Challenges

The production and office staff would need to be fully operational during their business hours, so the work was required to be undertaken outside of these times.

Busy aerosol production environment that requires engineers to follow strict health & safety protocols.

Majority of telephone locations did not have suitable network ports.

The Solutions

Our engineers carried out the required work during weekend and evening hours.

All engineers were briefed and followed the customers health & safety requirements while work was carried out.

New network infrastructure was implemented including installation of new CAT6 cabling to a centralised data cabinet. Additional network points were installed to accommodate the IP telephones across the site.

The managed network was configured to allow secure incoming connections for users to access shared files remotely.

Switch Networks continue to offer the client services such as ongoing telephone system support, IT services and remote network support.

Testimonials

Switch Networks are always there when we need them and go that extra mile to help us out. We had a 20 extension VoIP system, remote networking and multi-site links installed, not seamless, but when there was a problem they resolved it, locally and in a real, human way. Highly recommended.

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