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Call Recording Services

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Call Recording Services

Business Call Recording

Switch Networks is a leading provider of call recording services to businesses in York and the surrounding Yorkshire areas. Call recording helps your business stay compliant and improves overall employee performance.

This powerful feature allows businesses to listen back to calls made and received by their employees for training and monitoring purposes as well as when completing audits. This can be useful in highlighting specific areas where an employee requires more support or to highlight examples of great performance.

Call recording also provides an accurate record of conversations held between employees and customers which can be used to settle any disputes raised by customers.

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Call Recording Software

MiFID II regulations apply to the financial services industry, specifically mandating recording of client interactions leading to sale/trade. Our call recording software provides a compliant retention period subscription that auto-deletes when completed, whether you need the services for 3 months or 7 years our tailored packages have you covered.

Many businesses may see call recording as a box to tick on their compliance checklist but there are so many more benefits, our Call recording is secure and compliant. It offers a reliable way to record all incoming, outgoing and internal calls as well as conference calls.

Our call recording services are fully customisable with various options such as always on, on demand or user initiated. The software comes with a call recording portal which limits access to specific users. The dashboard holds full call details and features an advanced search making it easy to find the call you need.

For more information on our call recording services, complete the short form below and we’ll be in touch.

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