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Why to Switch to VoIP

VoIP York

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VOIP Telephony for Businesses in York

Is your business running on an outdated telephone system?

Switch Networks offer Hosted VoIP Telephone Systems which are packed full of clever features that are constantly evolving. Updating your telephone system to a VoIP system will help your business to run with maximum efficiency and offers simple scalability options.

For instance:

  • Up to date features such as call recording and reporting
  • Save Money - carrying your calls over the internet saves your business money and reduces expensive line rentals charges.
  • Advanced call reporting - increase productivity with visible call statistics for incoming and outgoing calls to monitor the efficiency of your system.
  • Manage your calls - through the ‘smart queuing’ feature and call forwarding options, you can ensure your business calls are never missed.
  • Voicemail to email helping you to respond to any urgent issues efficiently
  • Choose a memorable number - VoIP offers a flexible range of memorable numbers, making sure your business gets noticed. 

Hosted Voice Over IP Telephony (VOIP) For Your Local York Business

What exactly is VoIP?

VoIP, known as 'Voice over Internet Protocol' is comprised of various hardware, software and technologies that allow people to connect over the internet with telephone calls and voice data. Our VoIP telephone system is managed through an easy to use portal where clever features such as call forwarding, call twinning and call recording can be activated. Because the portal is cloud based the features of the system are updated remotely, so the system is always operating with the most up to date features.

Why Switch from Analogue to VOIP?

The benefits of a VoIP system include cost savings, scalability, portability and multi site integration. A VoIP system is ideal for any business as it provides a telephone system that allows business growth with the confidence the system will stay up to date with evolving technology.

Switching from an analogue telephone system to a hosted telephone system is a painless switch. If you have an existing telephone number you would like to keep this can easily be ported into the network for a seamless transfer.

Request a FREE VOIP Demonstration

For a free no obligation overview of how Switch Networks can help your business with VOIP, please call us on 01653 917000. From there, we can detail exactly how much your business could be benefiting, in terms of cost and most importantly, business efficiency.

Case Studies - VOIP in York

Case Study #1 Specialist Butchery - Our VoIP telephone system was the perfect solution for a Specialist North Yorkshire Butchers with multi site locations across the London area. Saving the business money on their call spend and providing an easily managed, scalable and flexible telephone system. A recent relocation of the head office from rural North Yorkshire to London was carried out without any interruption to service with the system configuration being carried out remotely. During the busy Christmas period an additional mobile app was used on staff mobile phones to increase the ability to take Christmas orders.

Case Study #2 - Local Opticians - Local Opticians with multiple sites have recently replaced their ISDN telephone systems with our up to date VoIP telephone system. The VoIP system gave them the benefits of being able to transfer calls between sites. Ring groups were also created to allow them to answer calls from other sites during busy periods.

Case Study #3 - Office stationery sales - Our VoIP telephone system was installed into an office stationery sales environment for a large sales team generating a high amount of calls. The system was paired with an integrated real time call management stats board to help with sales motivation.

An additional CRM Integrator provides a click to dial facility to save the sales team time and increase call volume. The in-built call recording feature is used for staff training purposes. Phone bills have been dramatically reduced and sales have increased.

What are the Benefits of VOIP with Switch Networks?

  • Advanced Call reporting (incoming/outgoing) - at the click of a button your incoming, outgoing and missed calls can be monitored. Wall boards can be integrated showing call statistics to motivate sales teams. These can be customised to suit your company needs.
  • Flexible and scalable system - Our VoIP system offers total continuity, handsets can be unplugged from the office and plugged in at home or another office. At the click of a mouse, each user can simply tell the system, where their calls should be sent: their desk, their mobile (or both) or their colleague. If a call is missed a voicemail can be emailed so can be retrieved from any location.
  • Smart queuing to help manage calls - choose call routing options for different areas of the business or create announcements to inform callers of details such as opening hours and website address when the office is closed. Ring groups can be created to make sure calls are forwarded when unanswered in a busy department.
  • Built in call recording - Record inbound or outbound calls for compliance, customer service or audit purposes. This is an optional feature which allows secure access to file storage and retrieval of call details. You can set the system to record some calls, all calls or record calls on demand.
  • Auto Attendant built in - Auto attendants can be created to direct calls to the relevant departments.
  • Voicemail to Email feature - voicemails can be converted to an audio file and emailed so they can be easily retrieved when staff are away from the office.
  • Cordless & wireless handsets available - as well as our Polycom and Cisco desktop VoIP handsets there are cordless models available.
  • Remote home workers - Our VoIP system is a hosted solution so you can unplug your handset from the office, take it home, and connect it to your home router.
  • Guaranteed call quality - Assured business broadband is the ideal service to deliver reliable quality voice calls. Using the service specifically for call data ensures there is no packet loss.
  • Fast disaster recovery (call diversion) - It is important to plan for disaster recovery for any business. Should there be a system or network failure a VoIP system can be programmed to overflow any incoming calls to alternative numbers using features such as call twinning and call diversion. Ideal for snowy days or network failures.

Service Mobility

Are you a business that is always on the move? If so, installing VOIP services is going to be of tremendous benefit as you can access it - anywhere. For relocation the system can simply plug and play. This portable phone system is ideal for companies that rent rather than own their offices.

With a traditional phone system, a line runs to your business with a designated phone number. If you wanted to get up and go, it then becomes a case of remembering certain codes and certain dials. Not to mention the hassle caused with contacting phone companies to have new numbers transferred back and forth.

With VoIP, there is no need for unforeseen problems to occur. You can go anywhere your business takes you.

Versatility of Features

There is a huge versatility advantage that VOIP offers. You can use it across multiple devices and multi task, allowing you to be more productive and efficient.

Voicemail to email - voicemails can be sent directly to your mailbox or a shared mailbox so that any member of your team can listen to it and deal with it accordingly.

Never miss a call

You can also have specific call set ups with VoIP too.

For instance, you may choose to have the first four rings forwarded to your office. If there is no answer, it can then be transmitted to your mobile or even onto your tablet or laptop.

The customer will experience a seamless ring whilst the call is diverted so your calls won’t be missed.

Reliability

A common worry that surfaces in regards to VoIP is the fact that if the internet stops working, so does the ability to make calls. This will not occur under the right circumstances. The capability to choose where your calls are forwarded to, and how, also means that you don’t have to lose productivity due to local power outages or weather-related events. If the office phone can’t be answered, the system can be set so that your mobile device or laptop can.

Get Your Free No Obligation Quote Now

Modernise your system with a cheaper and more reliable phone system - allowing you to be reached/and reach your customers at all times, wherever you may be.

Call now on 01653 917000 for more details and a completely free no obligation overview, to see how we can make your business phone system cheaper and more efficient.

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Switch Networks Ltd
Unit 3, Park Farm Courtyard, Easthorpe Business Centre, North Yorkshire, YO17 6QX.
01653-917000-info@switch-networks.co.uk