jargon buster

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Jargon Buster

At Switch Networks Ltd we do not try to impress you with big words or jargon, our aim is to communicate our services in a simple and easy to understand way. We don't want you to go away from the process confused or frustrated, we prefer to engage and build a relationship with our clients so they fully understand what they are getting from start to finish. We have therefore created a Jargon Buster page to help you understand what the more technical terms actually mean.

ADSL: Asymmetric Digital Subscriber Line

Auto Attendant:An automated system designed to guide a caller through the multiple options on a voice menu. Typically set to answer and route incoming calls “press 1 for sales” or “2 for accounts”.

Analogue Line:Standard telephone line

Bandwidth:The capacity of a telecom line to carry signals. The necessary bandwidth is the amount of spectrum required to transmit the signal without distortion or loss of information.

BRI:Stands for Basic Rate Interface see ISDN2

Broadband: Broadband is connection to the Internet, Broadband can be provided over your phone line, via cable or via satellite. It involves large volumes of information being carried at high speeds to your PC.

CCU: Central Control Unit is the main telephone system (box) that the telephones connect back to, it contains internal and external cabling.

CAT5e or CAT6: Is a type of network cabling using high grade copper to transmit data, used for computers and LAN devices also used for connecting telephones to a network. CAT5e and CAT6 both support Gigabit speeds.

Extensions: Internal telephones within your own business. Extensions are not only useful for external communications but are also used to answer and transfer calls to other users (extensions) inside the organisation. Can be used for fax machines, card payment machines know as PDQ's and modems.

DDI: Direct Dial Inwards is a feature used on ISDN or VoIP where individual numbers can be assigned to users or departments, reducing the need to have stand-alone lines in place.

DECT: Digital Enhanced Cordless Telephone is a portable cordless handset that can work as part of a system or stand alone.

FTTC: Fibre To The Cabinet is a generic term for any broadband service that uses a fibre optic cable instead of traditional copper wiring. This means that copper wires are only used in the last few hundred metres between a green cabinet and a customer's premises. Unlike copper, fibre does not suffer from signal loss over distance and so provides much faster download and upload bandwidth speeds.

Hosted VoIP: is a telephone system which isn’t on site as it’s hosted in the cloud off premises. The handsets work in the exact same way however there is no box on the wall as in traditional telephone installations such as PBX or CCU. Remote workers can be anywhere in the world working from the same hosted PBX.

ISDN2 or ISDN30: These are digital telephone lines most commonly used, ISDN stands for Integrated Services Digital Network, digital lines provide enhanced functionality with added functions such as DDI and Call Line Identity Presentation also known as CLIP.

LAN: Stands for ‘Local Area Network’ – Data network that connects computers, servers, printers etc. together, generally within one physical location.

Leased Line: Dedicated private internet access circuit – provides secure, fast and uncontended internet access, this service can be very expensive.

MOH: Music on Hold can be a popular way to replace silence, beeps or poor quality music with a premium on hold music production keeping callers engaged with company information or offers and promotions.

MPLS: Stands for ‘Multi-Protocol Label Switching’ – A flexible and cost effective way of providing a WAN.

PSTN: This is a type of telephone line which is also known as an analogue line, generally used for fax, broadband services or alarms. PSTN stands for Public Switched Telephone Network.

PBX: Private Business Exchange is also known as the main telephone box or CCU Central Control Unit.

SIP: This stands for Session Initiation Protocol and is a common standard used for the delivery of telephone line services using the Internet as opposed the traditional telephone network, SIP can dramatically reduce you call costs as calls over the internet are much cheaper.

SLT: This is a Single Line Telephone or what is known as an analogue telephone.

VOIP: Stands for Voice over Internet Protocol, VoIP is a way of transmitting calls over the Internet this technology can significantly lower the cost compared to land line calls.

VPN: Virtual Private Network (VPN) is a technology that creates a secure network connection, it can connect computers securely and privately over the internet, even though the internet is a public network. A VPN client on one computer connects to a VPN server on another computer and by using encryption and other security measures, no-one can see what information is being exchanged.

WAN: Short for Wide Area Network, WAN is a collection of computers and network resources connected via a network over a geographic area. Wide-Area Networks are commonly connected either through the Internet or with phone companies or other service providers.

WAP: Wireless Access Point allows usage of Wi-Fi devices using a WAP to connect to the internet.

You can find out more information through our service pages:

Of course, if you ever have any questions, please don't hesitate to get in touch with us. You can contact us through here or call us on 01653-917000.

Switch Networks Ltd
Unit 3, Park Farm Courtyard, Easthorpe Business Centre, North Yorkshire, YO17 6QX.