- Client:
Blenkin & Co. - Location:
York
Project Description
To replace an outdated telephone system on ISDN lines at their city centre office in York, North Yorkshire, with a modern telephone system using SIP trunk technology.
The Challenges
Staff in the busy estate agents had reservations about upgrading to a different system as they had used the same system for many years.
Enhanced call routing was required over the weekend, so important calls were not missed.
The Solutions
Handset training for staff was provided to assist them in using the new telephone system and the additional features.
We created overflow options so the customer could leave a voicemail out of hours. This was then automatically emailed to a member of the team so that the enquiry could be dealt with off-site.
Testimonials
Jason & the team at Switch Networks are truly a delight to work with. They provide, install and manage all our telecoms at the firm (as well as those at our MD's home) and for us, communication with our clients and customers is key so it's of utmost importance to use a company who is not only reliable but who are easy to get hold of if any problems arise.
Any issues we've had (as is common with tech these days) Switch have always solved these quickly and effectively without causing too much disruption to the day to day activity of the business.
Switch Networks are always a pleasure to deal with - we always try to use a local firm for many of the services we need here at Blenkin & Co and we wouldn't hesitate to recommend them to others considering a change in firm or technology.
Enquire Here
